Job Description
- We are hiring a Sr. Retention Channel Communications Manager to develop strategies and lead communication initiatives aimed at retaining customers and improving their experience with our brand.
Sr. Retention Channel Communications Manager
Requirements
- Bachelor's degree in Marketing, Communications, or related field
- 5+ years of experience in customer retention or communication strategy
- Strong leadership and project management skills
- Experience with email, social media, and CRM communication platforms
- Ability to analyze data and optimize communication strategies
Responsibilities
- Create and manage customer retention campaigns
- Lead the communication strategy across various channels
- Work with data teams to track campaign effectiveness
- Develop personalized communication to drive engagement
- Collaborate with marketing and customer success teams
Benefits
- Competitive salary and performance bonuses
- Full health benefits package
- Generous paid time off
- Professional development and growth opportunities
- Flexible work-from-home options
